TERMS OF BOOKING
Please read before booking a course with us. By booking you are agreeing to the following terms
Our Activities are “Assumed risk” sports that may carry attendant risks. Participants should be aware of and accept these risks, and be responsible for their own action and involvement.
Whilst on a Rope Spoke & Paddle (RSP) course it is both the instructor and client’s duty to manage the risk of the activities. The very nature of adventure sports increases the likelihood of accidents occurring even with the greatest level of care. Clients must understand and accept the fact that adventure sports causes accidents ranging from minor injuries to fatalities. To reduce the likelihood of injury, clients must follow all instructions given by the instructors.
HOW TO BOOK
Please use the "contact us" section of the the website to get in touch and book a course. Payment of deposits and full course fees is preferably made by BACS transfer. Your place on the course is secured when we receive your deposit or full payment and booking form. If you have secured the course with a deposit, the final balance is due 30 days before the course starts.
Please read the course description carefully to ensure that you are the correct level for the course. Get in touch if you are unsure and we can advise. If our instructors deem clients to be below the skill level described in the course info, RSP reserve the right to cancel their place on the course. Clients must be physically fit for the course they are booking on and must and declare any medical conditions however relevant they seem on the booking form. Any new condition not stated on the form must be communicated to the instructor on the first day of the course.
Please ensure that all your equipment is in good working order before attending a course. RSP reserve the right to cancel a booking if we deem the equipment used to be unsafe. Any equipment that is included in the course cost is checked regularly but it is also your responsibility to check it is in good working order. Damage to RSP equipment may incur additional charges. RSP will not be held responsible for any personal equipment lost or damaged whilst on a course.
Photos and videos taken during the course may be used for marketing purposes. Please tell us if you wish not to appear in them. If you do not inform us then we take that as permission for us to use any form of media taken.
Transport is not included in the RSP course costs. It is common for instructors to use their personal vehicles during courses but participants may be required to use their vehicles as well. RSP will not be held responsible for any loss or damage to vehicles during a course.
We have a 0 tolerance policy for alcohol consumption, before or during activity's. If we feel anybody in the group is to drunk to participate, then we reserve the right to refuse their participation in the activity.
If this is the case then no refund will be given.
PAYMENT & CANCELLATION
*Covid Update - At Rope Spoke & Paddle we want all our customers to book with confidence. Therefore we are currently offering the option to postpone courses or a full refund to anyone that cannot attend for COVID reasons.*
Upon booking a 50% non-refundable deposit will be taken to secure the date. The total balance of your trip is due for payment no later than 30 days before the course starts. If booked within 30 days of the activity date, full payment will be taken. An invoice for full payment will be sent upon booking.
If cancelled within 14 days of the course start date no refund will be given.
If cancelled within 30 days of the course start date but outside the 14 days, then a 25% refund will be given.
If cancelled 30 days or more before the course start date, then a 50% refund will be given.
You can cancel at anytime if a replacement is found and a full refund (minus a £25 admin charge) will be given.
If Rope Spoke & Paddle cancels the booking for any reason, then the choice of either a full refund or the ability to change to another trip/date will be given.
Some courses require a certain ratio to run, if these ratios are not met then the course will not run and a full refund will be given. RSP staff will communicate with clients to keep them updated on this matter.
If at any point you are unsatisfied with the course, tell us as soon as possible and we will do our best to sort the problem.